Terms of service

1. About these terms

These terms form a contract between PQQ Generator (company number [Company number], registered office [Registered office address]) (“we”, “us”) and the business that creates an account (“you”) for PQQ Generator (the “Service”). By creating an account or using the Service you agree to them on behalf of your business, and confirm you have authority to do so.

The Service is for business use only. You are not a consumer for the purposes of these terms.

2. The Service

The Service helps you prepare responses to pre-qualification and selection questionnaires. It extracts questions from documents you upload and uses AI to draft answers from the company information you provide. We may improve and change features over time; if we remove a feature that is material to your plan, we will tell you in advance.

3. Accounts and teams

• You must give accurate information and keep your sign-in details secure.
• You are responsible for everything done under your account and by people you invite to your organisation.
• Each plan includes a number of team seats. Admins of your organisation manage members and billing.

4. Plans, payment and cancellation

• Paid plans are billed monthly in advance through Stripe, at the prices shown on our pricing page plus VAT.
• Where a plan includes a free trial, you will be charged when the trial ends unless you cancel before then.
• You can upgrade, downgrade or cancel at any time from the billing page. Cancellation takes effect at the end of the current billing period, and you keep access until then.
• Fees are non-refundable except where the law requires otherwise.
• If a payment fails, we may limit your account to the Free plan until it is paid.
• We may change prices with at least 30 days' notice. The change applies from your next billing period after the notice ends.

5. Fair use

Each plan has limits on questionnaires, library documents, team seats and daily AI requests, as shown on the pricing and billing pages. We may temporarily restrict use that threatens the stability of the Service or appears automated or abusive.

6. Your content

• You keep all rights in the content you upload and the answers produced for you (“Your Content”). You grant us a licence to host, copy and process Your Content only as needed to provide the Service.
• You confirm you have the right to upload Your Content and that it does not infringe anyone else's rights.
• We do not use Your Content to train AI models, and we do not share it with other customers.
• You can delete Your Content at any time. When your account is deleted, Your Content is deleted from our live systems as described in our privacy policy.

7. AI-generated answers

Answers are drafted by AI and may be inaccurate, incomplete or out of date. They are a starting point, not professional advice. You are solely responsible for reviewing, correcting and approving every answer before you submit it, and for the accuracy of any declarations made to a buyer. We do not guarantee that using the Service will result in any tender being won or a supplier passing selection.

8. Acceptable use

You must not:

• use the Service to submit information you know to be false or misleading
• upload malware or content you have no right to use
• try to access other customers' data, or probe, overload or circumvent the security or limits of the Service
• resell or provide the Service to third parties without our written agreement
• copy or reverse-engineer the Service

9. Our responsibility to you

• We will provide the Service with reasonable skill and care. We aim for high availability but do not guarantee it will be uninterrupted or error-free.
• Our total liability to you in any 12-month period is limited to the fees you paid us in that period. If you are on the Free plan, our liability is limited to £100.
• We are not liable for loss of profits, revenue, contracts or business opportunities (including any tender not won), loss of data that you could have backed up, or any indirect or consequential loss.
• Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or anything else that cannot be limited by law.

10. Your responsibility to us

You will compensate us for losses arising from a third-party claim that Your Content infringes their rights or that you used the Service in breach of section 8.

11. Confidentiality and data protection

Each party will keep the other's confidential information confidential. We process personal data as described in our privacy policy. Where we process personal data on your behalf, we do so as your processor, and a data processing agreement is available on request.

12. Suspension and termination

• You can stop using the Service and delete your account at any time.
• We may suspend or close your account if you materially breach these terms and do not fix the breach within 14 days of notice, or immediately where needed to protect the Service or other customers.
• Before closing a paid account for reasons other than your breach, we will give you 30 days' notice so you can export Your Content.

13. Changes to these terms

We may update these terms. We will give at least 30 days' notice of material changes by email. If you continue to use the Service after the changes take effect, you accept them; if you don't agree, you can cancel before they do.

14. General

• These terms are the entire agreement between us about the Service.
• Neither party is liable for delays caused by events beyond its reasonable control.
• If any part of these terms is found unenforceable, the rest remains in effect.
• These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

15. Contact

Email support@pqqgenerator.com or write to [Registered office address].